ITIL – Introduction

What is ITIL

Overview of ITIL and its goals

Introduction to ITIL lifecycle

Importance

Service Management

Best Practices in IT Service Management

Roles and responsibilities

Stakeholder identification

Explaining Service providers

Service Lifecycle

Lifecycle overview

Role and Functions

Service owner and process owner

Service Strategy

Purpose and scope of Service Strategy

Service strategy processes

Type of Services

Service Design

Scope and purpose of Service Design

Roles and responsibilities

Service Catalogue Management

Service Transition

Purpose and scope of Service Transition

Configuration Management

Change Management

Service Operation

Purpose and scope of Service Operation Phase

Communication Management

Event Management

Continual Service Improvement

Purpose and scope of Continual Service Improvement

Process and key principle

Improvement steps and process

Service Desk Function

Roles and Objective of

Technical Management Function

Application Management Function

IT Operations Management Function

Reviews

Q & A

Assessments

Duration & Timings :

Duration – 25 Hours.

Training Type: Online Live Interactive Session.

Faculty: Experienced.

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