What is CRM ?
CRM – Customer relationship management is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. A Customer relationship management system helps companies stay connected to customers, streamline processes, and improve profitability.
Customer Relationship Management
Introduction – Customer Relationship Management theory
The Importance of Customer Relationship
Data transformation into knowledge
Technology considerations, approaches and challenges
Marketing communication and automation
Strategies for customer retention
Privacy and ethical considerations
Duration & Timings :
Duration – 30 Hours.
Training Type: Online Live Interactive Session.
Weekday Session – Mon – Thu 8:30 PM to 10:30 PM (EST) – 4 Weeks. January 28, 2019.