What is CRM ?

CRM – Customer relationship management is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. A Customer relationship management system helps companies stay connected to customers, streamline processes, and improve profitability.

Customer Relationship Management

Introduction  – Customer Relationship Management theory

The Importance of Customer Relationship

Data management

Data transformation into knowledge

Technology considerations, approaches and challenges

Marketing strategy

Marketing communication and automation

Strategies for customer retention

Privacy and ethical considerations

Duration & Timings :

Duration – 30 Hours.

Training Type: Online Live Interactive Session.

Faculty: Experienced.

Weekday Session – Mon – Thu 8:30 PM to 10:30 PM (EST) – 4 Weeks. March 25, 2019.

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